Frequently Asked Questions

Do I have to make loadings again in order to make use of loaded balance?


You can make use of the credits loaded into your card without a need for additional loading operation as SetCard provides service for its customers through online system.

How long does it take to make corporate loading?


For orders placed during working hours, are shipped during the day, orders placed out of working hours are shipped the next business day. Shipments sent for the next month are made within the month you send the order and on the date you specify.

How long does it take to make loading?


For orders placed during working hours, are shipped during the day, orders placed out of working hours are shipped the next business day. Shipments sent for the next month are made within the month you send the order and on the date you specify.

What should be done for defective and lost cards?


The institution you are working with can provide you information from our call center at 444 0 351 or you can turn off your card via the SETCARD where application of iOS android Mobile. With this process your card is secured. In order to request a new card, it is absolutely necessary to get support from the company official you are working with. When you receive your new card request, will be delivered to you as soon as possible.

Are the orders loaded every month automatically or do we have to send orders every month?


Your loading requests are automatically processed at the desired date each month accordance with your instructions.

What is the delivery period for recently printed cards?


Newly printed cards will be delivered within 3 business days after the date of notification.

What should be done for the personnel leaving the job?


 If the staff leaves the job, the card will remain at him if he gained the right. The card is canceled after you use the balance. If the employee leaves from the job, the card is withdrawn and canceled if it does not gain the balance. The refund bill is prepared and offsetting transaction is done to the balance in the card.

How long does it take to conclude membership requests, made for the entities, which are not a member of Setcard?


Member Relations Membership requests are immediately assessed, those who are eligible will be included in Setcard member network by carrying out pos installation within an average of 5 working days.

Where can I use my card?


Please click to access the card usage points via the web. You can also download our application from SETCARD where you can access your card usage points from your IOS and Android application.

What is SETMONEY?


Setmoney is an advantage system developed to provide added value to individual card users and at the same time to create a loyal customer portfolio for member merchants. All Setcard users will earn 10% over their restaurant expenses with their cards. In this advantageous acquisition, called SETmoney, users continue to win without additional processing and they can use the money they earn in restaurants or markets.

What is individual card user?


* If you do not have SETCARD through any institution you can find it individually on card application and you can join the privileged world of SETCARD. Click for Individual Card application. 

How can I make personal loading for my card?


You can easily load your card via Setcard.com online process panel easily. You need to open a membership account with your Setcard number. Once you complete the subscription process, you can easily upload your credit card via your account.

How can I learn the outstanding balance in my card?


You can make a balance inquiry from the Setcard Online Actions menu, as well as a balance inquiry via the SETCARD where Mobile Application. You can also contact us by telephone on 444 0 351. 

What should I do to be a SETCARD Customer?


You can fill out the form on “I want to be a customer” via Setcard.com or you can contact us via 444 0 351 phone number.